This is the second time I had this same issue, according to the diagnostics report from Onstar. The issue so far has been repaired, although I still need to return to the dealership for a NYSI since the code would not clear. In addition, it took them over 10 minutes to find the keys to my vehicle. As a result, I was late for an appointment.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (585) 444-8314 to discuss your concerns, as your satisfaction is of utmost importance to us.
A problem arose with my car during the service visit. Molye Service, Troy and Rick, were gracious about it and kind enough to resolve the matter for me. I will continue to be a loyal Molye customer because I know I can count on them to do the right thing and do it well.
They have always treated me right at Molye. The sales experience is great, and the service department keeps you coming back. Been a customer for over 30 years, and have stayed loyal due to the great team @ Molye Chevrolet.
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!