Pulled up to the wrong are but was promptly given direction as to where I should go. Once there, I was met immediately, told the service would take about 30 minutes which it did. Guided to the checkout and on my way. Very pleasant experience!
The work was done in a timely fashion. I received a call telling me what the problem was and how much it would cost before the work began. I received a call when the work was finished. I could feel the greatly improved difference in the driving quality after I picked my car up.